REFUND & CANCELLATION POLICY

SoulmateScan provides digital access to personalized compatibility reports.

1. No subscription

SoulmateScan currently provides the paid report as a one-time purchase.

No recurring subscription fee is charged unless expressly stated before purchase.

2. Technical failure

A refund may be requested if:

• payment was successfully completed but the paid report could not be generated due to a technical error attributable to SoulmateScan;

• the purchased report cannot be accessed because of a technical failure attributable to SoulmateScan;

• the same transaction was charged more than once due to a payment error.

3. Duplicate payments

Where the same purchase has been charged more than once, the duplicate payment may be refunded.

4. Report dissatisfaction

Where permitted by applicable law, dissatisfaction with the subjective content, interpretation or conclusions of a correctly generated report does not by itself constitute a technical failure.

5. Mandatory consumer rights

Nothing in this Policy excludes or restricts mandatory statutory consumer rights.

If the laws of your country grant a cancellation, withdrawal or refund right that cannot legally be excluded, that right will continue to apply.

6. How to request a refund

Send a request to: support@soulmatescan.com

Please provide:

• email associated with the purchase;

• approximate date of payment;

• payment reference, if available;

• reason for the request.

SoulmateScan may request reasonable information necessary to identify the transaction.

7. Refund method

Approved refunds are normally made through the payment method originally used for the transaction, where technically possible.